Family Stitch (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family coordination service, including our website and SMS messaging features.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- •Contact Information: Name, email address, and mobile phone number
- •Account Information: Login credentials and account preferences
- •Family Information: Names of family members you add to your family group
- •Calendar Data: Events, schedules, and reminders you create
- •Communications: Text messages sent to and from our service
Automatically Collected Information
When you use our service, we automatically collect:
- •Device information (browser type, operating system)
- •IP address and general location
- •Usage data (pages visited, features used)
- •SMS delivery status and timestamps
How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve our services
- •Send you SMS notifications, reminders, and updates about your family calendar
- •Respond to your text message queries about schedules and events
- •Send administrative messages, updates, and security alerts
- •Respond to your comments, questions, and customer service requests
- •Detect, prevent, and address technical issues and security threats
SMS Messaging
Important SMS Information
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is only used to provide the Family Stitch service.
When you opt in to receive SMS messages from Family Stitch:
- •We will send you messages related to your family calendar, events, and reminders
- •We will respond to your text message queries about your schedule
- •Message frequency varies based on your family's activity
- •Standard message and data rates may apply
Opting Out of SMS
You can opt out of receiving SMS messages at any time by:
- •Replying STOP to any text message from Family Stitch
- •Contacting us at support@familystitch.com
- •Updating your preferences in your account settings
After opting out, you will receive a final confirmation message. You can opt back in at any time by replying START or by signing up again.
Information Sharing
We may share your information in the following circumstances:
With Family Members
Information about shared events is visible to members of your family group and any linked families you've connected with.
Service Providers
We share information with third-party vendors who help us operate our service (e.g., cloud hosting, SMS delivery). These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption in transit & at rest
Secure authentication
Regular security assessments
Limited data access
Your Rights
Depending on your location, you may have the right to:
- •Access the personal information we hold about you
- •Request correction of inaccurate information
- •Request deletion of your personal information
- •Object to or restrict processing of your information
- •Data portability
To exercise these rights, please contact us at support@familystitch.com.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
support@familystitch.com